Question 1

How do I download my purchased digital products?

Accepted Answer

After completing your purchase, you will receive an email with download links. You can also access your downloads from your account page under My Orders.

Question 2

What file formats are available?

Accepted Answer

Our digital products are typically available in PDF and PNG formats. The specific formats available for each product are listed in the product description.

Question 3

Can I use these designs for commercial purposes?

Accepted Answer

Usage rights vary by product. Please check the product description for specific licensing information. Some products are for personal use only, while others may include commercial licenses.

Question 4

How do I track my order?

Accepted Answer

Digital products are available immediately after purchase in My Orders. For physical products, you will receive a tracking number via email once your order ships, and you can view it on the Track Order page.

Question 5

What payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards, PayPal, and Klarna. All payments are processed securely through our payment partners.

Question 6

Can I get a refund?

Accepted Answer

Due to the digital nature of most products, all sales are generally final once a file has been downloaded. If you experience technical issues, receive the wrong product, or a product is defective, please contact our support team for assistance.

Question 7

How do I contact customer support?

Accepted Answer

You can reach our support team by email at support@giysidukkani.com or use our contact form. We typically respond within 24 hours.

Question 8

Do you offer discounts or promotions?

Accepted Answer

Yes! We regularly offer promotions and discounts. Sign up for our newsletter to stay updated on the latest deals and special offers.